Security Alert: South Carolina Taxpayer Information Compromised


The S.C. Department of Revenue (SCDOR) announced on Friday, Oct. 26, 2012, that approximately 3.6 million Social Security Numbers and 387,000 credit and debit card numbers have been exposed in a cyber attack. In addition, the SCDOR also announced that the tax information of as many as 657,000 South Carolina businesses was stolen. First Citizens encourages its customers to follow the SCDOR’s recommendation outlined below to enroll in identity theft protection if they have filed a South Carolina tax return since 1998.


Enroll in ID Theft Protection.

In response to this SCDOR security breach, the state is offering one year of identity theft protection and credit monitoring, free of charge. To enroll, visit www.protectmyID.com/SCDOR and enter the activation code SCDOR123. You may also call 1-866-578-5422 between the hours of 9 a.m. and 9 p.m., Monday through Friday, and between 11 a.m. and 8 p.m. Saturday and Sunday.


*This service is only available to South Carolina residents. If the state determines you were not impacted by the breach, you can either end your membership or continue the membership at your expense.

In addition, the SCDOR is encouraging you to change your online passwords, place fraud alerts with the three credit bureaus, and place a security freeze on financial and credit information with the three credit bureaus.

  • To place an initial fraud alert on your credit report, you only have to call one of the Credit Reporting Agencies, and they will notify the other two. This is a FREE service. Once you place the freeze, you will receive notice that you can get one free copy of your credit report from each of the Credit Reporting Agencies.

    Equifax: 800-525-6285

    TransUnion: 800-680-7289

    Experian: 888-397-3742

  • To place a security freeze, you must call each of the Credit Reporting Agencies to do this. It is FREE to place, thaw and lift the freeze for S.C. residents. Once you place the freeze, you will receive a PIN number you can use to thaw or lift the freeze. Make sure to keep it in a safe place. You may also place the freeze online at:

    https://www.freeze.equifax.com

    www.experian.com/freeze

    http://freeze.transunion.com

  • The fraud alert and security freeze are linked to your Social Security Number, so each person in the household must place it separately.

  • Review your credit report regularly. You are entitled to a free credit report from each one of the three major credit reporting agencies annually. You can obtain your report by visiting www.annualcreditreport.com or calling 877-322-8228.


Monitor your account(s) for any unusual or suspicious activity.

Closely monitor your account(s) and bank statements for any unusual activity or unauthorized purchases. If you detect any suspicious activity, visit your local branch or call our Customer Contact Center toll free at 1-888-612-4444. Representatives are available from 7 a.m. to 10 p.m., Monday through Friday, and from 9 a.m. to 4 p.m. on Saturday.

To better and more easily monitor your First Citizens account(s) from your computer and/or your mobile device, you may want to enroll in online banking and mobile banking. Within online banking and mobile banking, you will be able to monitor your account history and activity 24 hours a day, 7 days a week. To sign-up for online banking, please visit your local branch or call the First Citizens Customer Contact Center toll free at 1-888-612-4444.

You can access your accounts through mobile banking three different ways: you can download an app for your iPhone or Android phone, you can use our convenient Mobile Web or you can enroll in Text Banking. You must be enrolled in online banking prior to being able to use mobile banking. Visit FirstCitizensOnline.com/gomobile for more information on how to enroll.


Other related websites:


If you have additional questions or concerns, please contact your local banker or the First Citizens Customer Contact Center toll free at 1-888-612-4444.


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