E-mail Security

E-mail from First Citizens

Occasionally, we may send you a promotional e-mail about a First Citizens product or service that may be of interest to you. Here is some important information we want you to know about promotional e-mails from First Citizens:

  • We will never ask you to provide confidential information such as account numbers, Social Security numbers or passwords via the internet or e-mail. Also, we will never send you a link in an email and ask you to immediately log-in to an account or enter your personal information.
  • If you are a First Citizens Online Banking customer, you may use secure messaging within Online Banking to ask us account-related questions.
  • First Citizens is committed to protecting your privacy. We will not share your e-mail address with any third party.
  • If you would prefer not to receive promotional e-mails from First Citizens, click on the “Unsubscribe” link at the bottom of the e-mail you receive.

If you receive an e-mail that appears to be from First Citizens but seems suspicious in any way, do not respond to it or click on any links it contains. Report your concerns by calling First Citizens at 1-888-612-4444.

Fraudulent E-mail

Criminals may send you an e-mail or pop-up message that looks as though it comes from a trusted source. These phony messages may ask you to provide personal account information at a Web site that looks legitimate. They might even warn you that your account could be suspended if you don't respond.

This is the most common type of online fraud, called "phishing" or "spoofing." Criminals send you these phony e-mail messages — or direct you to a fraudulent Web Site — for one reason only: to steal your personal and financial information. (Click here for more information from the Federal Trade Commission on phishing.)

What can you do?

  • Do not open attachments or download software from people you don’t know, they could contain viruses. If you receive an e-mail or pop-up message that looks suspicious, delete it immediately. Do not reply to it or click on any links it provides.
  • Do not use e-mail to transmit confidential information such as your Social Security number, account numbers, passwords, PINs, etc.
  • Never provide personal information in response to an unsolicited request. First Citizens will never ask you to furnish confidential information via Internet e-mail.
  • If you are a First Citizens Online Banking customer, you may use secure messaging within Online Banking to ask us account-related questions.

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