Customer Service

Need more details about a particular product or service? Want to open a new account? Have a question or comment? We’re here to help.

At First Citizens, we understand you want a bank that listens to you and responds without making you wait. One that cares about your needs and concerns — and is committed to getting it right the first time, whether you contact us by phone, by e-mail or in person.

Send Us An e-mail

  We invite you to e-mail us your questions or comments — we'll reply promptly. Please remember to include your name, your
e-mail address and your home or business telephone numbers.

Contact Us By Phone

  Call our Customer Contact Center toll free at 1-888-612-4444. Representatives are available from 7:00 a.m. to 10:00 p.m., Monday through Friday, and Saturday from 9:00 a.m. to 4:00 p.m.

Visit One of Our Locations

  Use our convenient Branch Locator to find your nearest First Citizens office.


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