Using ACH Services

What is the procedure for ACH training?

A Cash Management Implementation representative will contact you to arrange a convenient time for training on using the Business Online Banking Advantage ACH service. Should you have any questions in the meantime, please feel free to call 1-866-733-2501. We are available Monday through Friday from 8:30 am until 5:00 pm ET.

What are the bank's deadlines for receipt of ACH debit and credit transactions?

Data for the processing of debit entries is to be received prior to 4:00 PM EST at least one (1) business day before the effective date on your file. Data for the processing of credit entries is to be received prior to 4:00 PM EST at least two (2) business days before the effective date on your file. Entries received after 4:00 PM EST will process as the next business day.

What should I do if I submit an erroneous ACH transaction?

Your company may submit a reversing ACH transaction. An ACH reversal must be submitted within five days of the settlement date of the original erroneous transaction.

How do I submit a reversing ACH transaction?

You can submit an ACH transaction reversal using Business Online Banking Advantage. An ACH reversal must be submitted within five days of the settlement date of the original erroneous transaction. To access the ACH reversal function, locate the erroneous transaction in the completed section on the ACH Summary page. Click the 'View' link for the transaction. Detailed information for the selected transaction is displayed. A Reverse button will also display. To submit a reversal, click the Reverse button.

If you need additional assistance, click the 'Inquire' link for the transaction. Enter your question and click the Send button. A customer service representative will respond to your inquiry.

How will I know if an ACH transaction that our company initiates is returned to us?

The ACH Return Resolution report information is available in the Reporting section of Business Online Banking Advantage. Select the standard or custom ACH report in the Bank Reporting section on the Account Management Reports page. Return reports are maintained online for 14 calendar days.

What information is contained on an ACH Return Resolution Report?

The Return Resolution Report contains the return reason, account number, name, individual ID, and dollar amount associated with the transaction.

When signing up for Direct Deposit many of our employees submit voided deposit tickets rather than checks to us. Is using the information on a deposit ticket as good as a voided check?

No. Do not use deposit tickets as they have internal information on them that will not process through the ACH system.

How can I verify that the account and transit routing number(s) are valid before I initiate an ACH transaction?

A prenote transaction may be submitted as a test. A prenote is a zero dollar transaction with unique transaction codes. It is recommended that you initiate a prenote transaction six days in advance of a live dollar transaction for first time accounts. The intention of the prenote transaction is to verify both the transit routing and account number of a transaction. If either is incorrect, you will be notified via a Return Resolution Report.

How long does it take for an ACH transaction to post?

The posting date is determined by the effective date you place on your transaction. You may submit an ACH transaction no more than 30 calendar days in advance of the effective date. To ensure that your transaction posts on time, you should submit credit transactions by 4:00 PM EST no later than two (2) business days in advance of the effective date. You should submit debit transactions by 4:00 PM EST no later than one (1) business day in advance of the effective date.

What happens if I submit ACH transactions over the weekend or on a holiday?

Financial institutions vary on how they handle transactions submitted on a non-business day. First Citizens will process the transactions on the next business day following the weekend or holiday.

What happens if I submit an ACH transaction on a business day, but the effective date falls on a weekend or holiday?

The bank will move the effective date to the next business day following the weekend or holiday. It is important that you consider weekends and holidays when determining your effective date so as not to cause your transactions to post later than you desire. Example: If your effective date is typically the 1st of the month for payroll transactions, and the 1st of the month falls on a Saturday, you will likely want to back the effective date up to the 30th or 31st of the previous month. Then submit the transactions a day or two sooner, accordingly. In this example, failing to consider that the 1st falls on a Saturday would result in the effective date being moved forward to the next business day, the 3rd.


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