Customer Service

Building Lasting Relationships

At First Citizens, we understand you want a bank that listens to you and responds without making you wait. One that cares about your needs and concerns — and is committed to getting it right the first time, whether you contact us by phone, by e-mail or in person.

First Citizens. We're on it.^®

Send Us an E-mail

Can't find what you're looking for — or need more details about a particular product or service? E-mail us your questions or comments — we'll reply promptly. In your e-mail, please remember to include your name and address, your e-mail address and your home and business telephone numbers, along with your message.

Contact Us by Phone

Just call our Customer Contact Center toll free at 1-888-612-4444. Representatives are available from 7:00 a.m. to 8:00 p.m., Monday through Friday, and Saturday from 8:00 a.m. to 5:00 p.m.

Visit One of Our Locations

Use our convenient Branch Locator to find your nearest First Citizens office.