Diversity at First Citizens

Our Commitment and Our Values

First Citizens is committed to fostering an inclusive workplace where individuals with diverse experiences are valued for their contributions. Our goal is to treat every First Citizens associate, as well as every First Citizens customer, in a respectful manner. Moreover, we view diversity as a vital expression of our core values of service, accountability and common sense.

• Service — We are a relationship-focused bank passionately committed to the success of our customers, communities and associates. We provide unrivaled customer service and personal attention by treating every customer and associate with professionalism, courtesy and respect.

A diverse workforce that reflects the communities in which we serve demonstrates a commitment to service that our customers value and appreciate.

• Accountability — We follow through with our commitments to our customers and fellow associates. We strive to foster an inclusive environment made up of unique individuals with diverse experiences.

We hold ourselves accountable for making First Citizens the employer of choice.

• Common Sense — We use common sense in our actions and decisions. We put the needs of customers first and our needs second within the framework of sound operating procedures. We proactively seek ways to provide solutions to our customers and fellow associates.

A diverse workforce makes good business sense and demonstrates the common-sense approach we take in all we do — whether we are caring for and retaining our customers or recruiting and retaining our associates.

Diversity Initiatives

• Chief Diversity Officer — a senior leader is responsible for championing diversity at First Citizens.

• Diversity Scorecard — we continuously monitor our goals and achievements.

• Diversity Recruiting — to ensure a diverse pool of qualified candidates, First Citizens recruits at a number of historically diverse colleges and uses a wide range of Web sites and job boards.

• Diversity Discussions — the Chief Diversity Officer frequents staff meetings to facilitate discussion on diversity awareness.

• Employee Engagement Survey — First Citizens routinely measures the extent to which our associates value, enjoy and believe in what they do. The survey enables us to view results by several diversity dimensions so that we can prioritize our efforts.